Welcome to Tirumala E-Mobility Pvt Ltd. By using our e-booking platform and services, you agree to the terms and conditions outlined below. These terms govern the booking, payments, liabilities, and responsibilities related to our e-mobility platform. Users are advised to read these terms carefully before proceeding with any transactions.
2. E-Booking Services
E-booking is available for purchasing or reserving e-bikes and participating in rank achievement programs.
Users must register with accurate details, and any false information may lead to cancellation.
Booking confirmations are subject to availability and company discretion.
The company reserves the right to modify or cancel bookings without prior notice.
Users must ensure that their login credentials remain confidential and are not shared with unauthorized parties.
Any misuse of the e-booking platform, including fraudulent activities, may result in legal action against the user.
E-booking services are non-transferable and must be used solely by the registered user.
3. Payment & Refund Policy
Payments must be made via authorized digital payment methods or direct bank deposits.
If payment is made in cash and not credited to the company’s account, Tirumala E-Mobility Pvt Ltd holds no liability.
The company is not responsible for any loss if users pay cash to unauthorized persons.
Refunds, if applicable, will be processed as per company policy to the original payment method.
Any disputes regarding payments must be raised within 7 days from the transaction date.
The company reserves the right to charge transaction fees or processing charges as per applicable laws and regulations.
Users are encouraged to keep a record of their transactions and payment receipts for verification purposes.
4. Liability Disclaimer
The company is not responsible for any financial loss due to third-party fraud.
The company’s liability is limited to the customer’s principal amount paid for services.
In cases of unforeseen events affecting the company’s ability to operate, including regulatory changes, market fluctuations, or force majeure, the company holds the right to pause or modify services without liability.
The company is not liable for any indirect or consequential damages, including but not limited to loss of business, loss of data, or personal losses.
Users are responsible for ensuring that they meet all eligibility criteria before availing services.
5. Rank Achievement Program
Users participating in the rank achievement program must comply with all prescribed criteria.
The company reserves the right to verify and validate performance before granting any rank.
Misuse or fraudulent participation in the program will lead to immediate disqualification.
The company reserves the right to modify or discontinue the program without prior notice.
Users found engaging in unethical practices to manipulate rank achievements will be permanently banned from participating.
Rank achievements do not guarantee any fixed monetary benefits unless explicitly mentioned by the company.
6. Cancellation & Termination
The company reserves the right to cancel bookings in case of fraudulent activity or policy violations.
Users engaging in misconduct or unlawful activities may have their services terminated without a refund.
7. Privacy Policy
Personal details collected during booking are used only for service purposes and will not be shared without consent.
The company ensures data protection but is not liable for third-party breaches.
Users are responsible for maintaining the confidentiality of their account credentials.
The company reserves the right to track user activity on its platform for security and improvement purposes.
Any suspected breach of user accounts must be reported to the company immediately.
8. Amendments to Terms
The company reserves the right to update these terms without prior notice.
Continued use of the services after amendments constitutes acceptance of the new terms.
Users are advised to check the official website for the latest version of the terms and conditions.
9. Governing Law
Users agree to resolve any disputes through arbitration before taking legal action.
Any unauthorized duplication or misuse of the company’s platform or content may result in legal proceedings.
By proceeding with the booking, users acknowledge and accept the above terms and conditions.